The Port Authority of Douala is set on making digital transformation its choice weapon to improve efficiency, security, and revenues. In that regard, in the past five years, it implemented several projects with more to go. 

In Cameroon, the entrance fees generated by the Port of Douala rose fourfold thanks to digitalization. According to Lieutenant Colonel Bertrand Mekinda, deputy MD of Douala Port Security -the firm in charge of securing the Port of Douala-  entrance revenues jumped from XAF250 million in previous years to XAF1 billion currently. The revenues may rise further to XAF2 billion yearly when new entrance booths become operational, he estimates. 

To digitize the entrance fee collection system, the port created an access badge system for users, the official revealed during a press conference on Friday 15, 2022. 

The badge costs XAF1500. It stores users’ information on a server allowing QR code readers to read it when they return . Therefore, users can not resell them once they are within the port and the 24 hours validity period is still on.  Unlike the old system that consisted in selling paper tickets, entrance revenues are more secure with the digital system because port authorities now have a clear view of the number of people who access the port during a specific period. 

In the past five years, the Port Authority of Douala (PAD) implemented several projects to secure its operations, and improve port security and efficiency. For instance, it installed more than 400 HD video surveillance cameras and built a security task force building that houses a data center and a CCTV operations and control room.  

The PAD also plans to buy a management software that will facilitate the digitalization of all the port operations and services. Ten departments are concerned, namely customer relationship management,  performance monitoring, incoming and outgoing ships’ management, and cargo tracking. 

Ruben Tchounyabe

For a long time, many public actors have launched health platforms that did not help efficiently take care of patients across Morocco. Now, the government wants to change things, as it is more concerned about inclusive healthcare.

During a public communication on Saturday, April 9, Khalid Ait Taleb (photo), the Moroccan Minister of Health and Social Protection, announced the upcoming launch of a national e-health system. It will provide citizens equal access to health records and other online services.

Through the new platform, the government wants to put an end to the existing fragmented e-health system, set up by university hospitals, regional health authorities, and various national health programs, said Khalid Ait Taleb. Indeed, nationwide, two programs have established electronic platforms: the National Maternal and Child Health Program and the Tuberculosis Program.  

The idea of an integrated national e-health system is a recommendation of the Mohammed V University of Rabat. In a summary report on e-health in Morocco prepared by its e-health innovation center, the academic institution assessed the national health system and identified opportunities and challenges for e-health solutions that match the digital transformation strategy undertaken by the government over the past 20 years.

According to the Minister of Health and Social Protection, during the Covid-19 crisis, innovative e-health solutions boosted the resilience and responsiveness of the country's health system. The official added that telemedicine and online access to health services are in line with the country's legal framework for the protection of personal data and the practice of medicine.

Ruben Tchounyabe

ICTs have many goals, including the reduction of time needed to collect and process data. The project, in this form, gives the State more flexibility in how it uses collected data.

Seychelles will start its first nationwide digital census on April 22, 2022. It will collect data on its population, households, and voters, said on April 5 the deputy director-general of the National Bureau of Statistics (NBS), Helena Butler-Payette. Unlike previous years where the census was done using forms to be filled, this year it will be fully digital. 

“One of the biggest changes in the way we do things resides in the digitalization of census,” said Butler-Payette while adding that training sessions, for about 500 door-to-door surveying agents, have already started. 

Since it became independent, Seychelles has carried out six census operations; the first two in 1977 and 1987. The following censuses (1994, 1997, 2002, and 2010) focused on meeting national needs, especially the delineation of administrative borders. According to the NBS, Seychelles had 99,728 residents in 2021, 0.8% more than the figure recorded in 2020. This year’s census should have taken place in 2020 (it takes place every 10 years) but it was postponed to 2022 due to the Covid-19 pandemic.

In addition to data on the population and households, agents deployed will also gather voters’ data. Commenting on the operation, Helena Butler-Payette said it is better to use the same resources now to carry out the two surveys instead of wasting money doing both separately. Overall, the government plans to spend 904,000$ on the operation.

The NBS believes that conducting the survey digitally would allow results to be obtained more rapidly. “Before, it took us nearly a year to draw reports from the data we collected during the census, but this time, it will take us only weeks or months,” the NBS official declared.

Ruben Tchounyabe

The LOGIRAD is DRC’s new integrated public finance management system. It was adopted last Friday, March 25th, in Kinshasa, during the council of ministers. 

The new digital system is aimed at making the collection of taxes, duties, and fees more secure for the central government. Additionally, LOGIRAD will help the government optimize domestic revenue mobilization, knowingly by helping it better manage administrative and legal disputes, protect the tax collection circuit, limit human intervention and tackle fraud. 

Per Article 3 of the tax law No. 13/003 of February 23, 2013, amended and supplemented by Article 47 of the 2022 finance law, the Democratic Republic of Congo will issue a statutory law, making LOGIRAD the compulsory platform for tax and non-tax procedures. 

In the country’s 2022-2024 medium-term budgetary framework presented in September 2021, the Ministry of Finance makes LOGIRAD a key asset in the public revenues’ protection arsenal. The digital system is expected to heavily contribute to the collection of additional revenues for the implementation of essential socio-economic development projects. 

According to DRC’s medium-term budgetary framework,  provincial governments’ overall expenditure budget over 2022-2024 amounts to some FC89,999.8 billion (US$44.7 billion) against FC74,797.8 billion for the central government.  

Muriel Edjo

Burundi validated last March 17 the final plan of its digital tax collection project. The plan was validated by provincial governors, council tax officers, and communal administrators during a workshop organized by the Ministry of Home Affairs and the United Nations Development Program (UNDP). 

The final plan provides for the adjustment of the legal framework, identification and allocation of identification numbers to every taxpayer, and the acquisition and deployment of IT equipment. It also plans for the connection of every municipality to the national power and internet network as well as training for the communal staff that will be in charge of daily communal revenue collection. The plan’s pilot phase will be launched next July in sixty townships. 

For Niteretse Martin (photo), permanent secretary of the Ministry of Home Affairs, the collection of communal tax revenues is being digitized to improve efficiency, boost transparency and improve the relationship between the public administration and citizens by offering efficient services to users. 

The March 17 workshop is the ultimate result of instructions issued by President Evariste Ndayishimiye at the end of the January 4-5, 2022, government retreat. After the retreat, on January 27, another workshop was organized to validate the diagnostic assessment of communal tax collection in the country. The digitalization of communal tax collection is perceived as a solution to poor communal management. The latter translates into financial losses for the government. However, the authorities expect digitalization to guarantee good governance and steady communal tax incomes.

Ruben Tchounyabe

Egypt’s Ministry of Finance, on March 9, commissioned German software provider SAP and US tech firm IBM Consulting to install a digital platform for the country’s tax procedures. This move aims to improve tax procedures and optimize revenue collection.

The two contractors will roll out an integrated solution based on the SAP® Tax and Revenue Management for Public Sector. Designed to provide the Ministry of Finance with comprehensive business automation tools, the platform will help the Ministry streamline and automate its processes, enhance collaboration and improve citizen experience. The system was successfully tested in 10 tax offices in Greater Cairo but this year, it will be rolled out in every region.

Under the terms of the contract binding the three parties, IBM will also install IBM Cloud Pak for Business Automation solution, a tool designed to integrate artificial intelligence (AI) into the ministry of finance’s processes. It will streamline and automate the tax procedure, ensuring accurate tax declarations, offering taxpayers more knowledge of the taxation process while allowing tax authorities to focus on high-value tasks like reducing tax evasion and improving revenues.

The project is part of the Egypt Vision 2030 development strategy launched in 2016. One of the main focuses of that strategy is the modernization of public services.

Meanwhile, the digitization of the tax system is part of the unified tax procedure law aimed at maximizing government revenues. On February 22, Ragab Mahrous, spokesperson for the Ministry of Finance, explained that taxes account for 75% of the Egyptian government’s revenues. Therefore, it is crucial for the country, which has several development projects, to optimize tax collection.

Adoni Conrad Quenum

Uganda started digitizing its public services more than 10 years ago. Subsequent achievements confirm the soundness of the decision that the Ugandan government took much earlier than most African countries.

Uganda saved an average of USh4 trillion (US$1.1 billion) yearly over the last ten years thanks to digitization.  The figure was disclosed by Hatwib Mugasa, executive director of the country’s information technology authority NITA-U, in Kampala last Wednesday, March 23, during the Huawei ICT Congress 2022.

“This cost would have been spent on paper, manual processes, and data centers’ service fees for each ministry, department, and agency,” the government official explained. As part of its digitization project, the government has  “rolled out over 4172km of backbone fiber cable in over 62 Districts of Uganda,” he added. It also includes “rolling out last-mile fiber cable to extend connectivity to the grass-root user all the way to the Parish.”

“In a few weeks from now we shall have completed 764km under the Last Mile Phase and citizens shall be able to access e-government services at 1,400 administrative locations,”  he concluded.

The financial gains aside, digitization also helped save time for citizens who can now pay their taxes, request passports, and register a business online, Hatwib Mugasa indicated. 

Uganda is currently one of the African countries with the highest e-government readiness score. In its latest "E-government development index 2020", the International Telecommunication Union ranked the country 18th out of 54 on the continent. The country's score of 0.4499 out of 1 is above the East African (0.3738) and African (0.3914) average. In 2010, its e-government development score was 0.2812.

 Adoni Conrad Quenum

Gabon will soon have a data center that will manage and store cadastral data, announced the Minister of Housing Olivier Nang Ekomie.

According to Le Nouveau Gabon, the Gabonese authorities deemed this measure necessary in an international context marked by the resurgence of cybercriminal attacks or computer hacking.

For the acquisition of supplies, installation, and configuration of the Data Center, tender documents have been prepared and sent to the Directorate General of Public Procurement (DGMP) for a no-objection opinion.

Gabon also plans to interconnect the provincial land registry offices to repatriate, centralize and process land information to carry out the work on the same information system. On this issue, tender documents have also been sent to the DGMP for a no-objection opinion.

SG

In 2008, The Kenyan government started deploying a development vision that runs until 2030. Digital technology, a part of this vision, hadn’t attracted much interest in the past but the narrative has changed now.

Kenya's Ministry of Information and Communication Technology, Youth and Innovation has announced the elaboration of a national digital master plan. The 10-year plan, which was the focus of a validation workshop held last Friday, aims to advance Kenya’s socio-economic development by leveraging technology.

The strategy focuses on the following areas: digital infrastructure, digital services, and data management, digital skills, digital innovation, and digital business. It should help the country create wealth and jobs, in line with its 2030 Vision adopted on June 10, 2008. 

Lucy Mulili (picture), Administrative Secretary at the Ministry of ICT, representing the Cabinet Secretary for ICT, Joe Mucheru, explained that “the document draws heavily on the 2019 National ICT Policy, which explains how ICT as a foundation creates a robust economy and thus improves the lives of Kenyans.”

The Kenyan government's strategic actions under the National Digital Master Plan reflect a commitment to advancing digitalization which the World Bank sees as an asset for development–and clearly demonstrated by Covid-19.

Under the new plan, Nairobi is set to, among others, lay 100,000 km of fiber optic cable–52,000 km for the government and 48,000 km for private companies– to provide reliable and affordable connectivity for all. It also plans to provide 1.2 million laptops to schools, train 350,000 teachers in the use of technology, and connect 40,000 schools to a sustainable Internet network. The plan should cost Sh5 billion ($43.7 million) to implement. 

Adoni Conrad Quenum

In the past decade, Mauritius has invested heavily in ICT to create a digital economy as announced in 2010. This has helped the country better cope with the economic crisis induced by Covid-19.

The Mauritian government has decided to leverage its digital assets to boost tourism, whose contribution to the country’s GDP plunged by 62.1% in 2020 due to Covid-19. From 19.5% of the GDP and $2.4 billion of revenues in 2019, the sector tumbled to 8.7% and $945.5 million in 2020.  

Now, the Island no longer focuses on using the Internet and the web for tourism promotion; rather, it wants to build a robust digital environment to attract location-independent workers. 

Last month, Nilen Vencadasmy (photo), chairman of the Mauritius Tourism Promotion Authority, started touring some African countries to sell this new vision. On 26th February, he was in South Africa which is considered an important market; 130,000 South Africans visited Mauritius in 2019. 

The Premium Travel Visa is the first digital asset that Mauritius will use to achieve its new ambitions. Launched on November 16, 2020, this one-year renewable residence permit granted to non-Mauritian nationals is accessible online. The Mauritius Economic Development Committee specifies that applicants for this permit must meet several criteria, including not being involved in the Mauritian labor market, proving that the main place of business and the source of income and profits are outside Mauritius. 

Mauritius' other digital assets are grouped into a digital ecosystem conducive to remote work. The country ranked 8th in Africa for average mobile Internet speed in January 2022 with 20.59 megabits per second (Mbps), as well as 7th in Africa for average fixed Internet speed with 19.88 Mbps, according to Speedtest Global Index.

As for the cost of the Internet, Cable.co.uk, in its report "Worldwide mobile data pricing 2021. The cost of 1GB of mobile data in 230 countries," ranks Mauritius 5th in sub-Saharan Africa for the average cost of accessing 1 Gigabit (GB): $0.75. The Portulans Institute and STL's Network Readiness Index 2021 rank the country among the best in Africa in terms of Internet coverage. In the International Telecommunication Union's (ITU) Global Cybersecurity Index 2020, Mauritius ranks first in the level of security of its information systems since 2014. 

By targeting digital nomads, Mauritius, which plans to "relax the entry protocol in the coming weeks," according to Nilen Vencadasmy, hopes to once more make tourism a strong contributor to GDP, not only by ensuring that the industry regains its previous dynamism but also by attracting quality visitors.

Muriel Edjo