In addition to quality services, companies usually need good customer interaction to acquire new clients and retain existing ones.  This realization prompted tech entrepreneur Japheth Dibo to develop customer support solutions for SMEs.

Japheth Dibo (photo), CEO of Dial Afrika, is a Kenyan entrepreneur with a passion for information technology. He founded Dial Afrika, in 2021, with his partner Benard Gavana to provide a unified communications solution that enables African SMEs to stay in touch with clients and get insights into customer behaviors. 

Through his company, the Jomo Kenyatta University of Agriculture and Technology (JKUAT) graduate offers SMEs the possibility of receiving and responding to client comments, calls, and opinions right from a single platform that integrates various channels. 

"It does not matter which platform a customer gives their feedback or query from. Once the company responds through the software, from the other end, the customer may think they are receiving the feedback from the platform they used to send their queries,”  the tech entrepreneur explained in 2022. 

Dial Afrika also uses artificial intelligence to collect and analyze data on customers to help companies make more informed decisions.

The company, endorsed by over 150 customers in five countries, aims to help SMEs build customer loyalty, increase sales and optimize customer service. On October 5, 2023, it was selected, along with 10 other start-ups, to participate in the Google for Startups Accelerator Africa: AI First program.

Before embarking on that exciting journey, Japheth Dibo worked for GoldBet, a Kenyan sports betting company between 2016 and 2017. There, he successively held the positions of customer technical support representative and IT team leader. He then joined the property management company Carnation Properties Ltd., where he worked as a system administrator until 2018.

Melchior Koba