A financial expert with a focus on economic policy, he aims to expand financial access in Africa. His vision is for Service Cops to become a leader in technological innovation across Sub-Saharan Africa and Asia.

Ugandan entrepreneur Joseph Kiiza (photo) is the co-founder and executive chairman of Service Cops, a fintech startup focused on business process outsourcing (BPO).

Founded in 2012, Service Cops aims to optimize business processes, increase revenue, and reduce costs for its clients. The company seeks to become a global leader in fintech and BPO. It developed several fintech solutions, including SchoolPay, a universal digital platform that simplifies school fee payments and school management. This solution allows parents and guardians to easily pay fees, while school administrators can efficiently manage their tasks. Another solution is Vantage, a credit account management platform.

The company also designed other technological solutions, such as School Suite software, which facilitates the management of educational institutions. This software enables teachers, administrators, and students to digitize daily educational processes.

In 2023, Service Cops formed a strategic partnership with Awash Bank, a private Ethiopian bank, in the framework of its expansion. Under that partnership, it initially offers digital loans to Awash Bank’s clients before gradually extending the service to non-bank users. 

“Our long-term growth plan is to have a significant presence in all emerging economies in Africa and Asia, targeting key economic blocs such as the East African Community (EAC), the Southern African Development Community (SADC), the Economic Community of West African States (ECOWAS), and the Association of Southeast Asian Nations (ASEAN),” Kiiza stated.

In addition to his role at Service Cops, Joseph Kiiza is the CEO of Edge Micro Insurance, an insurance company in Uganda. He also serves on the board of Nepserv Consults, a Ugandan financial institution.

The entrepreneur holds two master's degrees from Makerere University in Uganda, one in finance and another in economic policy and planning, both obtained in May 2024.

Melchior Koba