He automates SMBs’ customer interactions using AI-enabled chatbots. His innovations in science and technology have earned him several awards.  

Ghanaian Ronald Tagoe is the founder and CEO of Chatbots Africa, a Kenya-based startup that helps small and medium-sized enterprises (SMEs) automate customer interactions and sales channels using social chatbots.

His remarkable academic career started at the Kwame Nkrumah University of Science and Technology (KNUST) where he graduated, in 2013, with a Bachelor’s in computer science. In 2021, he obtained a Master's in Management Information Systems from the University of Leicester.

Barely a year before that Master’s he had already founded Chatbots Africa to enable African SMEs to boost their revenues and improve customer engagements using artificial intelligence and chatbots. Through that company, he provides SMEs with AI-enabled conversational bots, which interact with clients on WhatsApp, Instagram, and Facebook.

"Our solution enables clients to hold real-time conversations with customers, build brand credibility, and boost engagement in a way that drives sales and enhances business efficiency,"  Ronald Tagoe told news outlet TechCabal in 2021. 

Nowadays, Chatbots Africa’s products are used in more than five countries with over one million active users monthly. On October 5, 2023, it was selected as one of 11 African startups to join the Google for Startups Accelerator: AI First program.

Before launching Chatbots Africa, Ronald had co-founded (in 2012) mNotify, a telecom company that offers voice and SMS services to organizations. Between 2013 and 2014, he worked, as hub manager, for technology innovation center Tech Hub. He also served as GTBank's Head of Enterprise Solutions between 2014 and 2017.

Ronald Tagoe has been recognized for his dedication and commitment to science and technology. Notably, he won the Transformed Africa Youth Innovation Award in 2014. He was an Afric'Up 2019 finalist, won the Tech Cabal Future of Commerce Partnership Pitch in 2021, and was named Technology Entrepreneur of the Year 2021 by the Ghana Startup Network. He was named the best science and technology personality of the year at the inaugural Forty Under 40 Africa Awards in 2022.

Melchior Koba