The solution was launched by two tech entrepreneurs, with the aim of giving people access to decent labor. 

Saweblia is a digital platform developed by a Moroccan startup. It connects users with craftsmen such as electricians, plumbers, handymen, and painters. The Casablanca-based startup behind the solution was founded, in 2015, by Reda Lakhlifi and Mohammed Ait Addi. It aims to revolutionize the breakdown service market by combating dishonest service providers.

The startup is yet to launch a mobile application for its solution. So, users can access its services only through its web platform or its Whatsapp account. Whether it's repairing a door handle, an electrical fault, a water leak, or even a jammed lock, Saweblia has the manpower to deal with almost every problem. 

"All our craftsmen have a legal status and their identity and criminal record are checked by our teams. Our craftsmen follow a multi-step process to ensure their expertise and know-how. They pass several levels of validation before arriving at your premises. Once they've been validated, we train them in our internal quality charter and monitor their progress to ensure continuous quality of service," explains the startup.

Currently, its services are accessible to users in Casablanca and Marrakech. There is no need to create an account to request the services. When needed, a user only has to click on the “I need a service” button on the web platform, choose his/her city, and select the type of service needed. For multiple services, users need to submit personalized requests. To do this, they need to describe their specific situations and add pictures to allow the customer relations managers to take over from there.

"We may need to arrange a visit with one of our works coordinators for complex requests. Once the requirement is clear, we send you a quote within 20 minutes to 48 hours (depending on the nature of the work to be carried out). As soon as you confirm the estimate, we schedule an intervention according to your availability," explains the platform.

Saweblia offers customers a range of payment options once the work has been completed. These include online payment by credit card on the website, cheque, bank transfer, or cash. In addition, if the cost of the order exceeds 1,000 Moroccan dirhams (around $97), the startup requires a deposit.

Adoni Conrad Quenum