In 2022, telecom networks were seriously disrupted in Cameroon. In that context, with the investments, Orange wants to develop its services to fully satisfy its subscribers.

Orange, one of the leading telecom companies in Cameroon, will invest XAF150 billion (US$252 million) over the next five years to secure, expand and modernize its network infrastructure. The investment plan was announced by the operator's executives during a meeting with the local telecom regulator ART's officials last Tuesday.

According to Patrick Benon, CEO of Orange Cameroon, the investment will ensure improved service quality and network coverage in some areas not yet covered by Orange Cameroon. It will also allow the development of more innovative solutions, he added.

Of the  XAF150 billion investment announced, XAF30 billion will fund the digitalization of service processes, and service platforms notably. The aim is to make the platforms more flexible and easy to use so that their integrated offers, services, and applications can be easily used but also streamline the after-sales service pathway to provide an improved customer experience.

Patrick Benon explains that during the meeting with the ART, Orange made firm commitments to improve its service quality this year.

It should be noted that this meeting is part of the consultation initiated by the ART to address the challenges that prevent the development of the telecom sector in general, and the digital economy in particular, in Cameroon. It follows a seminar organized (with support from the Ministry of Posts and Telecommunications) in Yaounde, in December 2022, to discuss the quality of telecom services.  

Samira Njoya