French telecom group Orange launched in 2019 a plan - Engage 2025- to offer consumers a better experience.  To achieve this goal in Africa, the company has partnered with Atos to rethink its business process on the continent. 

The deal will see Atos - a company specializing in the provision of integrated solutions in the areas of cloud, cybersecurity, and supercomputing- support the digitalization of some of Orange's subsidiaries in Africa; 14 subsidiaries are targeted. Two contracts were signed to this effect last February 22 between the two parties. The objective is to significantly optimize Orange's operating expenses over the next five years, reduce its carbon emissions, and improve the group's operational resilience and business agility in the region.

The first contract requires Atos to support and maintain about 100 apps in key areas - such as billing, customer relationship management, business intelligence, big data, procurement, order entry, and management - across Orange subsidiaries. The contract also includes infrastructure management for four specific subsidiaries: Orange Burkina Faso, Orange Sierra Leone, Orange Cameroon, and Orange Madagascar. The same approach will be gradually applied to other subsidiaries in the region.

The second contract Orange signed with Atos is for the deployment of Orange Private Cloud - a dedicated cloud computing environment - in six subsidiaries (Burkina Faso, Botswana, Sierra Leone, Liberia, and the Democratic Republic of Congo). In these countries, Atos will also be able to support the integration of multi-vendor applications into Orange Private Cloud.

“We have ambitious digital transformation projects for our affiliates (Botswana, Burkina Faso, Cameroon, Central Africa, the Democratic Republic of Congo, Egypt, Guinea Bissau, Guinea Conakry, Ivory Coast, Jordan, Liberia, Madagascar, Mali, Morocco, Senegal, Sierra Leone, and Tunisia). Atos’ expertise in cloud services and business-critical application management, its deep knowledge of the telecom market, and its local presence in several countries in the Middle East and Africa make it a very valuable partner for Orange in the region,” says Jocelyn Karakula, CTIO, Orange Middle East & Africa.

The collaboration between Orange and Atos comes as part of the renewal of the CISA contract signed in 2017 by the two parties, but which covered only seven African subsidiaries. This new contract incorporates new innovative areas that fall within the scope of Atos, such as artificial intelligence and machine learning, cloud monitoring services and cloud orchestration, predictive maintenance, and intelligent automation.

Orange's new step aligns with one of its four growth ambitions for 2025, which is "to deliver a reinvented customer experience, smarter networks as well as improved operational efficiency."

Muriel Edjo