Senegal's Digital Strategic Development Plan hinges on the digitalization of its government administration. However, despite significant investments in this initiative, the anticipated results have not yet materialized.

Senegal is lagging behind in its objectives for the digitization of public services, with only 130 out of 900 procedures completed, a rate of 13.4%, according to Isidore Diouf, the CEO of public digitization agency Sénégal Numérique (SENUM SA). The official presented the figure on June 28, during a discussion on digital technology at a business conference.

Senegal began digitizing its public administrative services in 2017. In 2022, SENUM signed an agreement with 19 municipalities in Dakar to digitize civil status documents. By July 2023, XOF8 billion (13 million USD) had been invested to implement the 2023-2027 Digital Master Plan for Justice, aimed at creating a more accessible digital judicial service. The health sector has also received significant attention.

Continuing this trend, in November, the Senegalese Ministry of Communication, Telecommunications, and Digital Economy, in partnership with the German International Cooperation Agency (GIZ), unveiled GovStack, a new platform designed to handle over 800 administrative procedures.

While the reasons for this low digitization rate have not been clearly stated despite substantial investments, it is clear that many challenges remain. These include drafting regulatory texts to establish a governance framework for digitization and implementing an e-government strategy to accelerate the process. Support from all stakeholders and collective commitment are essential for successful digitization.

It should also be noted that in Senegal, some priority services are already online, including those in urban planning, tourism, justice, education, labor and social security, public service, interior, sports, consular civil status, and the environment

Samira Njoya