Digital inclusion is essential for achieving sustainable development goals and ensuring a prosperous future. In this context, Lesotho, in collaboration with international partners, is rolling out initiatives to bridge the digital divide.

The United Nations Development Programme (UNDP) and Lesotho's Ministry of Information, Communications, Science, Technology, and Innovation (MICSTI) have joined forces to launch a groundbreaking model for e-government service points. This initiative aims to accelerate digital transformation and enhance access to public services through digital channels.

The program empowers micro, small, and medium enterprises (MSMEs) to offer essential digital services within their communities. This approach addresses the digital divide, promoting greater digital inclusion across Lesotho. Developed by the UNDP Accelerator Lab as a pilot project, the model aligns with UNDP's broader strategy to expand digital access nationwide.

By establishing e-government service points, rural and remote communities will gain the ability to access vital government services like administrative transactions, digital payments, and information services. This eliminates the need for long journeys to traditional service providers, often located in distant areas.

This significant step forward aligns with the government's commitment to provide equitable access to public services for all citizens, particularly those in underserved regions. Minister of Communications, Science, and Technology Nthati Moorosi (pictured) announced plans to designate at least 40 schools and 10 postal service locations as e-government service centers.

The establishment of these service points is expected to bring a multitude of benefits. It will stimulate the local economy by empowering small businesses and creating new employment opportunities. Additionally, it will enhance public access to essential digital services, fostering financial inclusion and community empowerment. Furthermore, the initiative is expected to reduce the time and cost associated with accessing government services, ultimately improving the quality of life for citizens.

Samira Njoya