The digital age is transforming how public administrations operate. In response to these changes, countries are investing in advanced technologies to streamline their services and enhance their economic attractiveness.

Tunisia's customs authority on Thursday announced the "Nouveau système d’information douanier" (SINDA2), a strategic modernization initiative aimed at revolutionizing customs procedures. Scheduled for phased implementation starting in 2025, SINDA2 will integrate advanced technologies and promote a paperless environment.

"With SINDA2, we are introducing a system that simplifies processes, enhances economic competitiveness, and establishes more transparent and efficient customs management. This project is a critical milestone in our commitment to sustainable digital transformation," Abdelkrim Abidi, Director General of the National School of Customs, said in a statement.

Designed to encompass all customs procedures, SINDA2 will leverage advanced technologies to foster collaborative management between customs authorities and external partners. Key objectives include full digitization of documents, implementation of a risk management policy, and the promotion of a paperless workflow. A central feature of the project is interoperability with third-party information systems, which will strengthen interagency coordination and improve operational traceability.

This initiative aligns with Tunisia's strong performance in electronic administration, bolstered by previous digitization projects such as TUNEPS, the national online public procurement management system. According to the UN Department of Economic and Social Affairs (UN DESA) report, "E-Government Survey 2024: Accelerating Digital Transformation for Sustainable Development," Tunisia ranks first in North Africa and third continent-wide in online administration development, with a score of 0.6935 out of 1.

Through projects like SINDA2, Tunisia reaffirms its ambition to become a regional leader in digital transformation and modern governance.

By Samira Njoya,

Editing by Sèna D. B. de Sodji