Digital governance has been shown to improve transparency by cutting bureaucratic inefficiencies and improving public trust in government institutions.

Nigeria has launched an AI-powered assistant designed to revolutionize public service delivery. Didi Esther Walson-Jack, head of the Federation's civil service, introduced the technology, Service-Wise GPT, at the Global Government Summit 2025, held Jan 21-22 in Singapore. The summit brings together senior public servants to discuss and address the challenges facing civil services globally.

During her presentation, Walson-Jack highlighted AI’s potential to drive national and global economic growth while advocating for responsible, ethical, and inclusive governance in harnessing AI.

Service-Wise GPT, currently in its Beta phase, is a user-centric AI tool designed to enhance efficiency in Nigeria’s Federal Civil Service. It provides instant access to Public Service Rules, Statutory Instruments, Regulations, Guidelines, and other essential governance materials, enabling civil servants to streamline operations.

The AI tool’s key functions also include automated policy drafting, real-time research assistance, and instant memo generation. By integrating Service-Wise GPT, the government aims to reduce administrative workload, enhance compliance, boost productivity, and improve decision-making across ministries.

By reducing manual workload, the Nigerian government aims to enhance compliance, boost productivity, and cut operational costs. AI-driven automation has been shown to increase global productivity by up to 2% annually, according to a 2018 McKinsey Global Institute study. As Nigeria embraces AI-driven governance, Service-Wise GPT is expected to set a new standard for efficiency, transparency, and digital transformation in the public sector.

Hikmatu Bilali