Morocco: UNWTO and the government to support 10,000 tourism SMEs’ digital transformation

By : Samira Njoya

Date : jeudi, 01 décembre 2022 12:50

Last updated : jeudi, 01 décembre 2022 12:53

The Moroccan government is making continuous efforts to improve the country’s attractiveness and encourage value-added investments in tourism, which is a very promising local sector. 

The World Tourism Organization (UNWTO) announced, Tuesday (Nov 29), that it has partnered with the Moroccan government to support 10,000 tourism SMEs in their digital transformation process.

A few days earlier, the two parties had signed an agreement in that regard, on the sidelines of the UNWTO Executive Council session in Marrakech. 

"Micro, Small, and Medium Enterprises are the backbone of the global tourism sector…[They] were hit hardest of all by the pandemic.[...] With the right support, they can grow to become true agents of change and help build a more inclusive and sustainable sector. UNWTO is proud to be supporting thousands of small businesses, in Morocco and across the world, to make the shift to digital and so become more innovative and competitive, " said UNWTO Secretary-General Zurab Pololikashvili (photo, right).

The Moroccan tourism sector was indeed hit by the coronavirus pandemic, which caused a significant drop in performance. Nevertheless, according to Tourism Minister Fatim-Zahra Ammor (photo, center), it is recovering now. The figures disclosed show that in June 2022, the sector had improved by 173% year-on-year and 71% compared to the 2019 performances.  

With 2.3 million tourists having so far traveled to Morocco since the country lifted its Covid-related travel ban in February, arrivals to the country are now up 52 percent compared to the 2019 arrival figures. 

Let’s note that SMEs account for 98% of the country’s tourism industry. They are therefore the backbone of the industry, hence the importance of that agreement, which will allow their digital transformation, through expert and customized support.

Samira Njoya

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