To advance the digitization of its public services, the Congolese government has partnered with the World Bank and a specialized consulting firm.

A working meeting was held on Friday, September 13, to outline a roadmap for digitizing Congolese public services. The gathering brought together stakeholders from government ministries, supervisory administrations, and the consulting firm developing the digital platform, ADDINN.

According to Francis Seck Mangouani, national coordinator of the Digital Transformation Acceleration Project (PATN), the beta version of the portal interface is expected to be ready within four months. "This workshop focused on implementing the government's public services portal. We discussed how to prioritize certain services and reviewed the six priority sectors outlined in the 2022-2026 National Development Plan," said Guy Parfait Sosthène Itoumou, head of research and planning at the Agency for Digital Economy Development.

This initiative follows the World Bank's recent mission supporting the implementation of the PATN. The institution is financing the project with $100 million as part of the "Congo Digital 2025" strategy. One of its main objectives is to modernize the practices and services of public administration, with e-government and e-citizen initiatives emerging as key pillars of this strategic vision.

The creation of a national public services portal will facilitate access to administrative procedures, particularly for people in remote areas, allowing for real-time tracking of processes, which will improve transparency and trust in public services. For the administration, it will help reduce costs related to document management and in-person interactions with the public.

Adoni Conrad Quenum