The initiative is part of NamPost’s digital transformation program. Called “Project Sky,” it aims to enhance the organization's operational efficiency, optimize the customer experience, and promote financial inclusion.

NamPost, Namibia's national postal operator, launched a mobile app and online banking services last week to expand access to its financial services. Customers of the state-owned enterprise can now check balances, make payments, and transfer funds electronically from their smartphones or any internet-enabled device without visiting a post office.

“The MyNamPost Banking App and Internet Banking are not just technological upgrades—they represent a commitment to bringing modern financial services to the people of Namibia, wherever they are. Our customers now have more control over their finances with digital tools that are simple, affordable, and convenient,” said Festus Hangula, NamPost’s Managing Director.

Emma Theofelus, Namibia’s Minister of Information and Communication Technology, acknowledged that innovative platforms like NamPost’s are crucial for financial inclusion. According to the World Bank, 71.35% of Namibians over the age of 15 had an account with a financial institution or mobile money provider in 2021, out of an estimated population of 2.5 million. However, she emphasized the need to equip all citizens “with the necessary skills to take advantage” of these services, noting the limited access to smartphones and the internet.

The International Telecommunication Union (ITU) reports that 79.6% of the Namibian population owns a mobile phone. Although the proportion of smartphone users is not specified, the ITU indicates that internet penetration in Namibia stands at 62.2%, with 63.2% of households having internet access at home.

However, the cost of internet access in Namibia remains relatively high compared to ITU standards, which recommend costs below or equal to 2% of gross national income (GNI) per capita. Namibians currently spend 2.6% of their GNI on mobile internet and 8.7% for fixed internet. According to the World Bank, Namibia’s GNI per capita was $12,170 in 2023.

Isaac K. Kassouwi